frequently asked QUESTIONS
We here tried to answer most of the questions asked frequently by our customers. In case you don't get the answer you are looking, feel free to contact us or write to us.
SAIN NUT MILK
Why Almond Milk
Well for one, it is delicious! It is also lower in calories, contains no saturated fat or cholesterol, and is naturally lactose free! Sain Almond Milk is Cold Pressed and hence not subject to the same processing as the boxed almond milk, which means more nutrition for you. Since it is made from almonds, most of the nutrients found in almonds are also present in almond milk (of course!). It has a high number of vitamins and minerals, including magnesium, phosphorus, potassium, iron, zinc, calcium, vitamin A, vitamin D and omega -3 and -6 fatty acids. It also contains more than 50% of the recommended daily amount of vitamin E, which contains antioxidant properties essential to your skin's health!
Do you add sugar to any of your almond milk flavours?
No refined sugar is added to our milks. Our sweetened flavours are sweetened with Dates.
How long does the almond milk last for?
They last for 3-5 days from the day it is milked. The cooler you keep them, with minimal temp fluctuations, and with minimal light exposure, the longer it lasts!
Why does Sain Almond Milk have a shorter shelf life than other
almond milks on the market?
We are committed to keeping our product as close to its natural state as possible. We do not pasteurize our product or add any preservatives or chemicals to extend shelf life.
How do i store my almond milk?
Your almond milk will be happiest when stored in the coldest region of your fridge like right at the back, away from direct light and least affected by temperature changes. Do not store milk in the shelves of the fridge door.
My almond milk has separated, is this normal?
Absolutely. We do not add any thickening or binding agents, which most commercial almond milks do, for aesthetic reasons. Separation is a proof that your milk is au naturel! Please ensure that you use well within the expiry period and shake well before every use.
Can I freeze my almond milk?
Yes, as long as the almond milk is transferred out of the glass bottle to ice cube trays. Frozen almond milk is most handy while making smoothies, iced tea and cold coffee or chocolate.
Can I heat my almond milk?
Yes, you can warm it while cooking or making tea or coffee. However, if you like your milk hot, please heat it on low flame.
My almond milk separates while adding it to my cup of tea/coffee
We suggest you to lukewarm the milk first, before adding to tea / coffee.
I am pregnant / breastfeeding. Can I consume almond milk?
While almond milk contains nutrients that are beneficial for pregnant and breastfeeding moms, we highly recommend taking your doctor’s advice.
Can I feed my baby with almond milk?
Our almond milk is not recommended for babies under a year old. Though older kids love it, we would encourage you to seek advice from your pediatrician.
Is your almond milk vegan, soy free, gluten free?
Why is Sain Almond Milk more expensive than other brands out there?
Our question to you is, how is everyone else's almond milk so cheap? Making almond milk the right way is expensive. We pay more to source the best quality nuts and other ingredients. Unlike a lot of cheaper almond milks, our product is cold pressed and bottled in glass. Moreover, we use 10 times more almonds than most other boxed almond milk brands. We make it our mission to bring you the real, natural goodness that comes from the almonds themselves with added flavours, stabilizers, emulsifiers etc. and do our best to make it as affordable as possible.
What can I use almond milk in?
Everything! You can replace it for regular milk almost everywhere. We use it in smoothies, cereal, pudding, baking, coffee, cooking, and the list goes on. It is also pretty great just by itself right out of the glass if we do say so ourselves.
Will you be launching new flavours of almond milk?
Our team is working hard to continue bringing more delicious dairy-free options for every palette. If you would like us to work on any of your favorite flavours, we would love to hear from you. Do drop us an email. We will surely do our best to get you the flavours that suit all kinds of dietary restrictions.
ORDER - DELIVERY
What is the order cut off time?
The cut off time is 7 pm daily for next day's delivery. All orders received after the cut off time are delivered the day after. Orders placed on Saturday & Sunday shall be delivered on Monday.
What are your delivery days / time?
We home deliver Monday to Saturday between 9 am to 6 pm. On public holidays, your milk will be delivered to you during the next working day. Few limited slots of late night deliveries are available upon request. Email us to check!
What happens if I'm not home to receive my almond milk?
You can opt for a redelivery. The cost of redelivery would be Rs 100.
I'd like to recycle my bottles. How can I pass my empty bottles back
Feel free to pass your clean bottles to our Milk delivery man when he comes around with fresh bottles for you!
Do you buy back empty bottles?
Yes we do! A minimum of 12 clean bottles can be taken back for a refund of Rs 50/-. Please write to us on firstname.lastname@example.org to process the same. Please also note that this can be only be done when our Milk delivery man comes around with fresh bottles for you!
Can I request for a specific timing for my orders to be delivered?
We would love to accommodate, trust us. Unfortunately at this moment, request for specific delivery timing is not possible. Our driver plans his route in a way that maximizes efficiency. Doing this saves us a lot of cost, which in turn allows us to pass on this cost savings to you!
I placed a wrong order and would like to seek for a refund. How do I
go about with that?
Orders can be cancelled within the cut off time and the refund shall be credited to your account. Any cancellation after the cut off time is not possible, as we make craft our milk on order only.
When do I receive my first delivery after placing my orders?
We milk every morning, and deliver them to you right after, between 9am to 6pm. If you have ordered before the cut off time, your order will be delivered the next morning.
I have an upcoming travel plan, and would like to pause my
subscription. What should I do?
You may do so upon logging in to your account. You will see a button to "Edit" your subscription as per your convenience!
I am no longer interested in receiving almond milk on a weekly
basis. How do I cancel my subscription?
We're sorry to hear that! We'll be happy to hear you out and help you keep up with the good habits you've developed thus far. But if you must cancel, you can do that via "My Account" page upon logging in.
How do I get refund if I cancel my subscription plan?
Orders can be cancelled within the cut off time and refund will be credited to your account. Discount offered on the subscription plan will not be applicable on discontinuing the subscription. Hence, the refund will be processed accordingly.
When my subscription period ends, do I have to re-subscribe, or does
it automatically roll into the next period?
We will remind you to re-subscribe and assist you in doing so.
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